Hi guys,
just wanted to let you know that I just got some great service from 1Tonne. In April I bought some boots which fit my wider foot quite nicely. I haven't been wearing them too often yet but some weeks ago the zip on the left boot came apart. It only happened once so I didn't complain. But now the zip slid out the top and it came apart again on the bottom of the zip.
I contacted 1Tonne in an email and told them about my problems. Please note the warranty of 3 months had just expired. Without any discussion and debate Nathan and Natalia from 1Tonne said they will send me a replacement today. This is perfect service in my eyes.
I wanted to give something back to them so I thought I just let you guys know about it, I hope that's ok. Apart from being their customer I have no relationship with 1Tonne or any of their staff at all.
Thanks for reading
Cheers
Peter
just wanted to let you know that I just got some great service from 1Tonne. In April I bought some boots which fit my wider foot quite nicely. I haven't been wearing them too often yet but some weeks ago the zip on the left boot came apart. It only happened once so I didn't complain. But now the zip slid out the top and it came apart again on the bottom of the zip.
I contacted 1Tonne in an email and told them about my problems. Please note the warranty of 3 months had just expired. Without any discussion and debate Nathan and Natalia from 1Tonne said they will send me a replacement today. This is perfect service in my eyes.
I wanted to give something back to them so I thought I just let you guys know about it, I hope that's ok. Apart from being their customer I have no relationship with 1Tonne or any of their staff at all.
Thanks for reading
Cheers
Peter
Great Service from 1Tonne
